Sales Conditions | All Management

 

GENERAL CONDITIONS OF SALE AND REFUND ("CONDITIONS")

Thank you for ordering from the All Management online store. We want to make sure that we provide you with the best possible experience when you search, review and purchase our products and services from the All Management online store.  at the address  https://www.allmanagement.fr  or by phone via the All Management Call Center.
The All Management online store and the All Management Call Center are operated by All Management sas, a company incorporated in France with its registered office at 66 avenue des Champs Élysées in Paris (75008), registered with the commercial court de Paris n °
878 250 562 RCS Paris . You can contact All Management by mail at the address indicated above, by telephone on +33 01 30 93 79 27 from Monday to Saturday from 9:00 a.m. to 8:00 p.m., or by e-mail at the address  contact@allmanagement.fr .

As with any shopping experience, transactions made on the All Management online store are subject to terms and conditions. If you purchase a product from the All Management online store, these Terms apply to you and All Management,  Confidentiality commitment  and the  Terms of use  also apply.

You must be at least 18 years old to order from the All Management online store .

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Standard return policy 

You have the right to cancel your order, return a product or cancel an order for services for any reason, within the scope of your legal rights. To return a product purchased on the All Management online store or to cancel an order for services, please notify us of your will to return or cancel within 14 days of the date you, or a person designated by you , have physically taken possession of the product, or according to the date of the conclusion of the order for services. If you have ordered several products in the same order, please inform us of your wish to return within 14 days of the date on which you, or a person designated by you, took physical possession of the last product in the order. To exercise these rights, you just need to clearly inform us of your wish to return a product or to cancel an order or an order for services. You can inform us by sending us your duly completed and reasoned request by e-mail to the address  contact@allmanagement.fr .

Once you have notified us of your intention to return the product, simply return the product to us with the original invoice, in its original packaging and with the accessories included. You also have 14 days following notification of your willingness to return a product or cancel an order for services to return your product or arrange for its collection. When we have collected the product or, if you return the product to the carrier, when we have received the product or proof that the product has been shipped, we will issue the refund within 14 days to the original method of payment.

Please note that the following products / services cannot be returned unless they are defective or non-conforming:

  • Downloads of electronic software, when the download has started with your prior and express consent, as well as your consent to the loss of your right of withdrawal.

  • Services, such as online and on-site services, after the services have been fully performed, when performance has begun with your prior and express consent and acknowledgment that you forfeit your right of withdrawal once the services were fully performed. If the services have not been fully performed, and you have requested that the performance of these services begin within 14 days of the date of the conclusion of the service order, you will be charged an amount proportional to the services already performed. , until you have notified us of your wish to cancel the order for services.

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Prices and reductions / Price corrections

All Management reserves the right to change the prices of products and services displayed on the All Management online store at any time and to correct any pricing errors that may inadvertently occur. Any price change will not affect orders that have already been accepted by All Management. In the event of a pricing error, we will notify you of the error and allow you either to proceed with the transaction at the correct price or to cancel your order free of charge.

In addition to your right to cancel your order, return a product, or cancel an order for services for any reason as described above, if All Management reduces its price on any All Management branded product within 14 calendar days from the date you received your product, you can contact All Management  on +33 01 30 93 79 27

(toll-free number) in order to request a refund or a credit note of the difference between the price you were charged and the current sale price. To receive the refund or credit note, you must contact All Management within 14 calendar days of the price change. Please note that this does not apply to time-limited price reductions, such as those applicable during special sales events.

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Order, acknowledgment of receipt of order and acceptance of the order

To place an order for products or services on the All Management online store, you can browse the website  https://www.allmanagement.fr , then simply add the products / services of your choice to your cart, pay for the order (payment method of your choice) with your All Management username or as a guest customer, and have it delivered the products or have them delivered to a person designated by you. For any service order, after payment, you must make an online reservation on the service schedule on the site www.allmagement.fr. You can also call All Management on +33 01 30 93 79 27 (free telephone number) from Monday to Saturday, from 9 a.m. to 8 p.m. A contact person from All Management will assist you throughout the ordering process, from the selection of products or services to the choice of payment method. Whichever way you choose to order, you will be given the opportunity to review your order before submitting it. Once you have placed your order, we will provide you with a web order number.

Within minutes of receiving your order, we will send you an order confirmation email. Like the web order number, the order confirmation email does not constitute acceptance of your order; we just confirm that we have received your order. Once we have processed your order and prepared it for shipment, we will send you an email indicating that we have accepted your order, which will include details of the shipment ("Notification Email shipping ”). The decision to accept your order is at our sole discretion. Because we want to make sure that your product is available, we will not accept your order until we have prepared your product for shipment. In most cases, this validation is done within 24 hours for products in stock. For products that are not in stock, you will receive the order acceptance email when the product is available and has been prepared for shipment, which in no case will take place after the deadline. shipping that was notified to you when you paid for your order (except for service orders). Once we have sent you and you have received the order acceptance email, a contract between you and All management is established (we will include the essential terms of this contract in the email from acceptance). From there, all we have to do is deliver the product (s) to you, which we will do immediately so that you can start enjoying the products you have purchased from the All store.  Management. For service orders, after you have made "the reservation request (s) on our online schedule, you will receive a second email confirming your appointment with all the relevant information (example: the electronic link for your videoconference)

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Shipping and delivery

The All Management store offers standard and express delivery options. Go to each product page of the online store on the site https://www.allmanagement.fr.  To consult the rates and shipping costs currently in effect. Your order will be shipped to you once all of the products in your order are available for bulk delivery. Orders are not accepted outside of France and products cannot be delivered to you outside of this country. This instruction obviously does not consider service orders generated online or on All Management sites.

Please note that the actual delivery of your order may be affected by many events beyond All Management's control once it has left our premises. However, we will notify you of any significant delay and cooperate with you to ensure trouble-free delivery.

As soon as All Management takes care of the shipment of the products you purchase from the All Management online store, the risk of loss or damage to these products will pass to you when you, or a person designated by you, have physically taken possession of the products. Ownership of the products will pass to you upon removal of the products by the carrier from our warehouse. At this point, you will receive a shipment notification by email. If you have a problem with the delivery, please contact All Management and we will help you resolve it.

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All Management store customer service

If you have a problem with your order or would like to know the status of your order, please visit  https://www.allmanagement.fr/account/mes-achats-boutique  or contact All Management customer service on +33 01 30 93 79 27 (free call number) from Monday to Saturday, 9:00 a.m. to 8:00 p.m.

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Payments

If you pay by credit card when submitting your order, we may block an amount of up to the total amount of your order in your account. If we do not receive authorization from your bank card issuer, we will notify you so that you can choose another payment method. Your credit card will be debited when we have accepted your order.

For more information regarding payment, please consult the conditions of our PayPal financial partners at https://www.paypal.com/fr/webapps/mpp/account-selection  and Stripe the address  https://stripe.com/fr

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Model withdrawal form for product returns and cancellation of service orders

(Please complete and return this form only if you wish to withdraw from the contract)

  • TO :
    All Management SAS
    66 avenue des champs Elysées
    75008
    Paris
    France
    E-mail adress :
      contact@allmanagement.fr

  • I / We [*] hereby inform / inform you that I / we [*] waive / waive my / our [*] contract for the sale of the following goods [*] / for the provision of the following service [*],

  • Ordered on [*] / received on [*],

  • Name of the consumer (s),

  • Address of the consumer (s),

  • Signature of the consumer (s) (only if this form is sent in paper format or by email),

  • Dated

[*] Remove the useless phrase.

 

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Alternative dispute resolution

National law applying the European Consumer Dispute Resolution Directive requires that we notify you of an alternative dispute resolution (“RAL”) service and whether or not we intend to use this RAL service to resolve the dispute. in question. The RAL service for France is the Paris Mediation and Arbitration Center, 39 avenue Franklin D. Roosevelt, 75008 PARIS. All Management has neither the obligation nor the intention to use this RAL service. .